In late 2021, the Ontario government will be introducing digital ID, an electronic version of trusted government ID that will provide better safety, more security, and stronger privacy than physical ID cards or documents. Digital ID can be stored in a digital wallet app for smartphones or other devices, and will enable easier access to online and in-person services. Given the potential to use digital ID in tourism and hospitality settings—such as purchasing alcoholic beverages, at hotel check-in, and at gaming establishments—TIAO arranged a meeting with the Ontario Digital Service and Smart Serve to provide industry perspective on the province’s Digital Identity program. As a result of this discussion, Smart Serve and the Ontario Restaurant Hotel & Motel Association (ORHMA) will have the opportunity to provide design and implementation feedback to help shape the development of Ontario’s digital ID.
TIAO will continue to advocate on behalf of the tourism industry to ensure that government programs that impact tourism and hospitality businesses are designed with their perspectives in mind.