General Manager
- Posted By:
- The Blue Heron Company
- Date posted:
- 10 Jul 2026
- Salary range:
- 90,000-110,000
- Closing date:
- Thursday, July 30, 2026
- Location:
- Tobermory
How To Apply
Email resume and cover letter to ashleysalen@cruisetobermory.com
Company Vision
Our vision is to create a company recognized for delivering outstanding experiences, fostering meaningful relationships, and continuously raising the standard of operational excellence. We are committed to building a culture of integrity, innovation, accountability, and collaboration. As we continue to expand, our focus remains on creating sustainable success for our employees, our customers, and the communities we serve.
Position Overview
About the Role
We are seeking a strategic, organized, and people-focused General Manager to lead the day-to-day operations of a growing customer-focused business. This role is responsible for overseeing operations, driving exceptional customer experiences, supporting team development, and ensuring the organization operates efficiently and effectively.
The ideal candidate is an experienced leader who thrives in a dynamic environment, enjoys building high-performing teams, and is committed to continuous improvement.
Key Responsibilities
- Provide leadership, guidance, and support to operational teams.
- Oversee staffing, scheduling, recruitment, training, and performance management.
- Maintain high standards of customer service and operational excellence.
- Develop and improve processes to increase efficiency, productivity, and workplace safety.
- Work closely with ownership or senior leadership on strategic planning and business growth initiatives.
- Ensure compliance with applicable policies, regulations, and health and safety requirements.
- Foster a positive, collaborative workplace culture built on accountability and communication.
- Monitor budgets, operational performance, and key business metrics.
Seasonal On-Site Requirement
This position follows a seasonal hybrid schedule.
During the organization's peak operating season, the General Manager is expected to work primarily on-site to provide hands-on leadership and operational oversight. During the off-season, the role transitions to a hybrid or remote arrangement focused on planning, administration, recruitment, budgeting, training, and preparation for the upcoming operating season.
Qualifications
- Minimum five years of management experience in hospitality, tourism, retail, recreation, service, or another operationally focused industry.
- Strong leadership, communication, and decision-making skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Experience with scheduling, budgeting, workforce planning, and operational management.
- Excellent organizational and problem-solving abilities.
- Professional, customer-focused, and team-oriented approach.
- Proficiency with common business software and scheduling systems.
What We Offer
- Competitive salary based on experience.
- Comprehensive benefits package.
- Opportunities for professional growth and leadership development.
- A collaborative, supportive work environment.
- The ability to make a meaningful impact on operations, culture, and long-term success.
If you are a proactive leader who enjoys balancing hands-on operational management with strategic planning, we encourage you to apply.
Please submit your resume and a cover letter outlining your relevant experience. Professional references are required.
Benefits
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Employee discount
Requirements
- Ability to reliably commute to the primary work location or relocate prior to starting employment.
- English proficiency required.