Events Manager

Reporting to the Senior Events Manager, the Events Manager is responsible for the planning, coordination, and execution of client events from contract handoff through event completion and settlement. This position plays a critical role in ensuring exceptional client experiences while coordinating seamless event operations across multiple departments.

The successful candidate thrives in a fast-paced hospitality environment, is highly organized and detail-oriented, and enjoys balancing multiple priorities while providing exceptional customer service.

What You'll Do

Event Planning & Coordination

• Manage client events following contract execution by the Sales Team
• Create and maintain accurate event orders and event details within the event management system
• Coordinate event logistics, including scheduling, room setups, catering, audiovisual requirements, and on-site operations
• Prepare floor plans in accordance with operational standards and guidelines
• Ensure timely communication of event information and updates across all departments
• Monitor event timelines and ensure all event requirements are executed successfully

Client Relations & Service Excellence

• Serve as the primary point of contact for clients throughout the event planning process
• Communicate event policies, procedures, and facility requirements
• Respond to client inquiries and resolve concerns professionally and promptly
• Coordinate with vendors, partners, and service providers to support successful event delivery
• Support on-site event operations and ensure client expectations are exceeded
• Manage settlement, billing, and invoicing for ticketed and non-ticketed events

Team Collaboration & Operational Support

• Collaborate closely with the Events team other internal departments to ensure event success
• Promote ancillary services and food and beverage offerings to clients
• Identify opportunities to improve processes, efficiencies, and the overall client experience
• Contribute to a positive, team-focused culture
• Perform additional duties as assigned

We're Looking For Someone Who

• Has experience planning and executing events within a convention centre, venue, hotel, hospitality, or tourism environment
• Thrives in a fast-paced setting where no two days are the same
• Is passionate about delivering outstanding hospitality and customer service
• Enjoys building strong client relationships and collaborating with colleagues and partners
• Demonstrates excellent organizational skills and attention to detail
• Brings a proactive, solution-oriented mindset to challenges
• Is motivated to continuously improve and bring fresh ideas to every event
• Can successfully manage multiple projects and deadlines simultaneously

If you've found yourself in a role where every week feels like the same meeting, the same agenda, and the same routine, imagine instead leading a diverse portfolio of conferences, galas, consumer shows, sporting events, and signature experiences.

Qualifications

Preferred Education & Experience

• Diploma or post-secondary education in Business, Hospitality, Tourism, or Event Management preferred
• Minimum of 5 years of event coordination or event management experience
• Hospitality, tourism, convention centre, venue, or hotel experience required
• CMP (Certified Meeting Professional) designation considered an asset
• Experience with event management software and financial processes preferred

Required Skills & Abilities

• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• Ability to manage multiple events simultaneously
• Experience with Momentus or similar event management systems
• Strong Microsoft Office skills, including Word, Excel, and Outlook
• Professional demeanor with exceptional interpersonal skills
• Strong problem-solving, leadership, and accountability skills
• Ability to work flexible hours, including evenings and weekends, as required

Why Join Us?

At the Niagara Falls Convention Centre, you'll have the opportunity to work on some of the region's most exciting and high-profile events while being part of a supportive and collaborative team.

We are committed to professional growth, operational excellence, and creating unforgettable experiences for our clients and guests.

Benefits

• Employee Assistance Program
• Extended Health Care
• Paid Time Off
• RRSP Matching Program

Work Location: In Person

Ready to Create Exceptional Events?

Join one of Canada's premier event destinations and help shape extraordinary experiences in the heart of Niagara Falls.

Apply today and help us create the next iconic event at the Niagara Falls Convention Centre.

Pay: $55,000.00-$60,000.00 per year

Work Location: In person